To reduce member resistance when placing new equipment into service, company officers should do all of the following except:

Conducting spot checks to ensure proper use of the new equipment is generally a strategy that might create a perception of oversight or micromanagement among members, which can lead to resistance. Instead of fostering engagement and comfort with the new equipment, spot checks can make members feel they are being monitored too closely, potentially diminishing their willingness to embrace the change.

In contrast, conducting training sessions provides the necessary skills and knowledge for members to feel confident in using new equipment. Providing clear communication about the benefits highlights how the new equipment can improve safety and efficiency, fostering a positive mindset. Encouraging feedback from members invites them into the conversation and can enhance buy-in and ownership of the changes being implemented, making the transition smoother. These strategies focus on education, communication, and collaboration, which are essential in reducing resistance to new procedures or tools.